Be a high school graduate or possess equivalency.Be at least eighteen (18) years of age.Must be proficient in data entry and be able to successfully navigate a computer keyboard.Ability to wear a headset for long periods of time.Must successfully complete the dispatch training program within allotted timeframe and be willing to continue educational opportunities within the 911 industry must be willing and able to attend off-site training programs, occasionally.Must have adequate hearing, manual dexterity and mental disposition in order to remain alert and perform all essential job functions.Personal telephone is required (land line or mobile). Ability to work any shifts, overtime and holidays in a 24-hour-a-day, 7 day-a-week operation.Ability to operate radio, telephone and computer systems under routine, emergency and high stress conditions, in a confined work area for long periods of time.Ability to multi-task efficiently in a fast-paced, stressful environment.Ability to deal with sensitive information in a discreet and professional manner while maintaining confidentiality.Ability to exercise judgment under pressure.Demonstrated interpersonal skills in order to establish and maintain effective working relationships with co-workers, citizens, community contacts, and members of other governmental agencies.Strong communication skills with the ability to express ideas clearly and concisely in written and verbal formats.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Other duties as assigned to meet the ongoing needs of the organization. This is not intended to be all-inclusive.Assists departmental and other agency personnel by making telephone calls to obtain information and call utility companies, wreckers and others.Prepares various forms of documentation including reports and logs. Performs general office support tasks.Enters, updates and retrieves information from the National Crime Information Center.SUBJECT JOB DESCRIPTION FOR 911 of 3 TELECOMMUNICATOR/DISPATCHER Assists other dispatchers as necessary and when not occupied with primary duties or if occupied with duties of lower priority.Contributes to the mission, vision and values of the communication center.Maintains knowledge of the location of cities and county roads, streets and zones through the use of computerized mapping software and wall maps.Maintains a positive customer service attitude at all times with the public, user agency members, co-workers and supervisors.Maintains familiarity with the Standard Operating Procedures and appropriate manuals that provide thorough knowledge of Multi Agency Communications Center operations and procedures.Monitors and maintains the location and status of fire, law enforcement, emergency medical and other responding units in the field.Monitors and operates TDD/TTY to communicate with hearing impaired callers.Operates play back recorders, security devices and other related communications equipment. Operates a multi-frequency radio and computer-aided dispatch system, access teletype, monitors alarm systems.Receives, screens and prioritizes emergency and non-emergency telephone calls for service from the public or public safety agencies requiring law enforcement, emergency medical service (EMS) or fire department attention and relay information to responding personnel, as appropriate.Work is performed under general supervision by the Dispatch/CommunicationsShift Supervisor and the Director.ĮSSENTIAL FUNCTIONS AND RESPONSIBILITIES: This position maintains radio communications with public safety units in the field, retrieves and enters computer data, operates TDD/TTY and other related communications equipment. Processes information using a computer-aided dispatch (CAD) system. Receives and prioritizes emergency and non-emergency telephone calls from the public.Evaluates and dispatches appropriate emergency service agencies such as, police, fire and emergency medical units. JOB DESCRIPTION: 911 TELECOMMUNICATOR/DISPATCHER Montgomery County Emergency Page Communications
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